Terms of Business
Our Terms of Business establish the ground-rules for our business relationship with our clients. By understanding, and observing, them you can help the relationship to be successful. All professional work carried out by us will be in accordance with these terms.
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We strive at all times to produce work of the highest standard with a level of service to match. If despite this something happens which gives you cause for complaint, we have a complaints procedure which is as follows:
1) Any complaint concerning the work carried out or the service provided should be addressed as soon as possible to the partner in charge of the work. That partner will promptly investigate the complaint and advise you of the outcome of the investigation.
2) In the event that the complaint is not satisfactorily resolved by this investigation and our response, details of the matter should be referred to Dr. R. Ackroyd unless he is the partner in charge of the work, in which case details should be given to Mr. N.M. Manley. Dr Ackroyd or Mr Manley will then investigate the matter further and advise you of the outcome.
3) If you are a private individual, a very small business, or certain charities, clubs or trusts and it has not been possible to resolve your complaint, you may refer the matter to the Legal Ombudsman, details of whose services can be found at www.legalombudsman.org.uk. You must however give us an opportunity to resolve your complaint first.